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Package Services

Package Services

About transportation

How to Track your BuildDirect Order

It’s easy to track your order online. As soon as your carrier picks up your order from our warehouse, you’ll receive an email with information on:

1.The name and telephone number of the carrier

2.The tracking number of your order, and;

3.A link to the carrier’s website for online order tracking

Inspecting and Signing Off Your Delivery

On delivery of your product, the delivery driver will ask you to sign the order waybill.

Before signing the waybill, please do a quick visual inspection of the delivery. Make sure the number of boxes matches the number on the order.

Make a note of any visible damage to packing materials and record them on the waybill. If possible, take pictures of any visibly damaged product or boxes,

and please keep all damaged boxes/packaging, if any.If there is any damaged product, or damage that may have been sustained during shipping,

please call BuildDirect customer service, and we’ll resolve any issues as quickly as possible.


Getting your home renovation products should be exciting, not stressful. No matter what,

we want to make sure your product and shipping experience is an easy one. Have any questions or concerns?

Please don’t hesitate to reach out at any point during the shipping/delivery process.



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